Ombudsman: One third of complaints concern lack of transparency in EU administration

Categorized as :

Internal Market - SME Feedback

Tagged as :

EU legislation

Enterprise Europe Network

Europe

European Commission

European News

Studies - Publications

Λογότυπο του Ευρωπαίου Διαμεσολαβητή The European Ombudsman, P. Nikiforos Diamandouros, has called on the EU administration to become more transparent and citizen-friendly. In 2009, more than one third of complaints that led to inquiries (36%) concerned alleged lack of transparency, including refusal to release documents or information. Other types of alleged maladministration concerned late payments for EU projects, unfairness, abuse of power and discrimination.

At the presentation of his Annual Report 2009 in Brussels, Mr Diamandouros said: "The Charter of Fundamental Rights of the European Union is now legally binding and contains the citizens' right to good administration and the right of access to documents. I will increase my efforts to ensure that these rights are taken seriously by the EU administration."

In 2009, the Ombudsman received 3,098 complaints from citizens, companies, NGOs and associations (3,406 in 2008). In almost 80% of cases, the Ombudsman was able to help the complainant by opening an inquiry into the case, transferring it to a competent body, or giving advice on where to turn. The Ombudsman opened 339 inquiries and closed 318 inquiries in 2009. In total, he handled almost 5,000 complaints and information requests.

Mr Diamandouros explained: "The number of inadmissible complaints has decreased compared to 2008. This is mainly due to the interactive guide on our website which helps people find the right address first time around. We also opened 14% more inquiries in 2009 than 2008, which demonstrates that more people are turning to us for the right reasons. I will continue to seek to raise awareness about the Ombudsman's work among those who might have a problem with the EU administration."

Most of the inquiries opened in 2009 concerned the European Commission (56%), followed by the European Parliament, the European Personnel Selection Office, the Council and the Court of Justice of the EU. The Ombudsman was pleased that in more than half of the cases (56%), the institution concerned accepted a friendly solution or settled the matter. The number of cases in which critical remarks were made went down from 44 in 2008 to 35 in 2009.

Germany produced the greatest number of complaints (413), followed by Spain (389), Poland (235) and France (235). But relative to the size of their population, most complaints came from Luxembourg, Malta, Cyprus and Belgium.

The Ombudsman's Overview 2009 contains summaries of cases, background information and statistics. It is available in all 23 official EU languages.

The full Annual Report in English is available at the same web address. It will be available in all official EU languages in July.

Back to the news archive

Back to "News - Announcements"